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Important Links
- Port Everglades:
- Broward County: broward.org
- Port Everglades Department: porteverglades.net
- Port Everglades Association: portbiz.org
- FIT:
- Pay Invoices: pay.fitpev.com/en/login
- FIT Forecast: forecast.fitpev.com/fc-FIT/default.do
- SAAM Terminals: SAAM Terminals – Leading port services operator in Latin America
- Agunsa: agunsa.com/eng/
FAQ
What are my payment options?
- Forecast
- Select this payment option for automatic cargo container release, usually applies to import cargo.
- Follow this link to process your payment. https://forecast.fitpev.com/fc-FIT/default.d
- FIT Customer Payment Portal
- Select this option when paying invoices and or prepaid LCL/OOG invoices.
- Follow this link to process your invoices payment. https://pay.fitpev.com/en/login
- Bank ACH or Wire (Only for amounts over $200)
- Bank Name: BANK OF AMERICA
- Beneficiary: Florida International Terminal, LLC
- Account Number: 898102770615
- ACH: 063100277
- WIRE TRANSFERS ONLY: 026009593
Thank you…We appreciate your business.
How do I make an OOG request?
To receive a quote for the handling of OOG cargo, please send a message to oog.lcl@fitpev.com. Please include in your message a description of the cargo, the dimensions of the cargo, and the weight of the cargo.
How do I check on the status of my container or check the fees due?
Please access the FIT Forecast Site at forecast.fitpev.com.
Our Forecast site allows you to lookup your container to see the latest information regarding availability, fees due, and much more.
How quick is the truck gate at FIT?
We strive to provide the fastest truck gate possible. The average dual transaction turn time, once checked in at FIT, in 2023 was 52 mins. The current truck turn time is posted on the FIT website. We will continue to make improvements to make sure you can get your cargo promptly.
I paid all charges due to FIT, why does the container still show a Line HOLD?
We appreciate the payments made to FIT, but you will have to reach out directly to the line to have the line hold removed.
If the line is telling you they released it, but it still does not show correctly in the system, please reach out to “CS@fitpev.com” for further assistance.
Why did my driver receive a Trouble Ticket at the gate?
There are multiple reasons why a driver might receive a trouble ticket. Some examples you can check with your broker:
- The booking is not on file.
- The vessel for that export has already sailed.
- It is before the ERD (earliest receiving date) for that vessel.
- Payments are due.
- There is a line hold.
- There is a customs hold.
For questions regarding trouble tickets please contact problemresolution@fitpev.com
Additionally, you can always check the FIT Forecast system to view container status.
The container is not the same size/type as in the booking, what do I do?
Please contact the line to have them update the booking.
What is the ERD (Earliest Receiving Day) for a specific vessel/booking?
Please look up the ERDs on the home page of Forecast. ERDs are updated every Tuesday.
What is my LFD (Last Free Day)?
Please look up the import container in the FIT Forecast The last free day will show for each container.
What is the vessel schedule?
For an up-to-date vessel schedule please visit FIT Forecast. You will find the vessel schedule page on the right side.
You can also check the Port Everglades official vessel schedule page. (Port of Everglades - Public View (broward.org))
Is the terminal Open/ What are the hours of operation?
FIT is normally open 7 days a week but please refer to the Forecast home screen for the latest weekly schedule.
The booking for my container is invalid due to vessel departure or missed cutoff.
Please contact the line to have the booking rolled to the next vessel.
How do I pick up my container without a GENSET?
Please contact the line and ask them to release the container without a GENSET. FIT cannot release it without authorization from the steam ship line.
My driver has been at FIT waiting for a GENSET but they haves been told that there are no GENSETS available.
Please contact the line and ask them to release the container without a GENSET. FIT cannot release it without authorization from the steam ship line.
Can I pay the Line demurrage to FIT?
You need to contact the line directly for line fees and line holds.
Are you receiving empties?
We are receiving all equipment unless you have been notified by the line directly or if there is an exception listed on the Forecast Homepage.
Do you have any empties?
Please contact problemresolution@fitpev.com to check on empty container availability.
There is a customs hold on my container. What do I do?
There are multiple hold types. Please identify your hold by contacting your broker or customs directly (Port Everglades/Fort Lauderdale, Florida - 5203 | U.S. Customs and Border Protection (cbp.gov)).
-
- For a VACIS and USDA Holds
- Please contact CS@fitpev.com to ensure it is on the inspection list.
- For all Intensive Exams
- Please organize the inspection directly with IWS. International Warehouse Services (iws1.com)
- For Fumigations
- Condition of entry cargo
- You may organize your fumigation at any fumigation warehouse in South Florida. A bonded truck driver must be utilized to move this cargo to the fumigation warehouse outside of Port Everglades.
- If it is being done utilizing IWS, FIT will organize the move.
- Please contact your fumigation warehouse of choosing to arrange the fumigation.
- Bug Fumigation
- If a pest is found, this must be done on site utilizing IWS. Please contact them directly to organize the fumigation (International Warehouse Services (iws1.com))
How do you set up a Forecast account? I forgot my Forecast password, how do I reset it?
Please contact CS@fitpev.com to set up your account, reset your password, or change employee permissions.
What are my payment options?
- Forecast
- Select this payment option for automatic cargo container release, usually applies to import cargo.
- Follow this link to process your payment. https://forecast.fitpev.com/fc-FIT/default.d
- FIT Customer Payment Portal
- Select this option when paying invoices and or prepaid LCL/OOG invoices.
- Follow this link to process your invoices payment. https://pay.fitpev.com/en/login
- Bank ACH or Wire (Only for amounts over $200)
- Bank Name: BANK OF AMERICA
- Beneficiary: Florida International Terminal, LLC
- Account Number: 898102770615
- ACH: 063100277
- WIRE TRANSFERS ONLY: 026009593
Thank you…We appreciate your business.
How do I make an OOG request?
To receive a quote for the handling of OOG cargo, please send a message to oog.lcl@fitpev.com. Please include in your message a description of the cargo, the dimensions of the cargo, and the weight of the cargo.
How do I check on the status of my container or check the fees due?
Please access the FIT Forecast Site at forecast.fitpev.com.
Our Forecast site allows you to lookup your container to see the latest information regarding availability, fees due, and much more.
How quick is the truck gate at FIT?
We strive to provide the fastest truck gate possible. The average dual transaction turn time, once checked in at FIT, in 2023 was 52 mins. The current truck turn time is posted on the FIT website. We will continue to make improvements to make sure you can get your cargo promptly.
I paid all charges due to FIT, why does the container still show a Line HOLD?
We appreciate the payments made to FIT, but you will have to reach out directly to the line to have the line hold removed.
If the line is telling you they released it, but it still does not show correctly in the system, please reach out to “CS@fitpev.com” for further assistance.
Why did my driver receive a Trouble Ticket at the gate?
There are multiple reasons why a driver might receive a trouble ticket. Some examples you can check with your broker:
- The booking is not on file.
- The vessel for that export has already sailed.
- It is before the ERD (earliest receiving date) for that vessel.
- Payments are due.
- There is a line hold.
- There is a customs hold.
For questions regarding trouble tickets please contact problemresolution@fitpev.com
Additionally, you can always check the FIT Forecast system to view container status.
The container is not the same size/type as in the booking, what do I do?
Please contact the line to have them update the booking.
What is the ERD (Earliest Receiving Day) for a specific vessel/booking?
Please look up the ERDs on the home page of Forecast. ERDs are updated every Tuesday.
What is my LFD (Last Free Day)?
Please look up the import container in the FIT Forecast The last free day will show for each container.
What is the vessel schedule?
For an up-to-date vessel schedule please visit FIT Forecast. You will find the vessel schedule page on the right side.
You can also check the Port Everglades official vessel schedule page. (Port of Everglades - Public View (broward.org))
Is the terminal Open/ What are the hours of operation?
FIT is normally open 7 days a week but please refer to the Forecast home screen for the latest weekly schedule.
The booking for my container is invalid due to vessel departure or missed cutoff.
Please contact the line to have the booking rolled to the next vessel.
How do I pick up my container without a GENSET?
Please contact the line and ask them to release the container without a GENSET. FIT cannot release it without authorization from the steam ship line.
My driver has been at FIT waiting for a GENSET but they haves been told that there are no GENSETS available.
Please contact the line and ask them to release the container without a GENSET. FIT cannot release it without authorization from the steam ship line.
Can I pay the Line demurrage to FIT?
You need to contact the line directly for line fees and line holds.
Are you receiving empties?
We are receiving all equipment unless you have been notified by the line directly or if there is an exception listed on the Forecast Homepage.
Do you have any empties?
Please contact problemresolution@fitpev.com to check on empty container availability.
There is a customs hold on my container. What do I do?
There are multiple hold types. Please identify your hold by contacting your broker or customs directly (Port Everglades/Fort Lauderdale, Florida - 5203 | U.S. Customs and Border Protection (cbp.gov)).
-
- For a VACIS and USDA Holds
- Please contact CS@fitpev.com to ensure it is on the inspection list.
- For all Intensive Exams
- Please organize the inspection directly with IWS. International Warehouse Services (iws1.com)
- For Fumigations
- Condition of entry cargo
- You may organize your fumigation at any fumigation warehouse in South Florida. A bonded truck driver must be utilized to move this cargo to the fumigation warehouse outside of Port Everglades.
- If it is being done utilizing IWS, FIT will organize the move.
- Please contact your fumigation warehouse of choosing to arrange the fumigation.
- Bug Fumigation
- If a pest is found, this must be done on site utilizing IWS. Please contact them directly to organize the fumigation (International Warehouse Services (iws1.com))
- Condition of entry cargo
- For a VACIS and USDA Holds
How do you set up a Forecast account? I forgot my Forecast password, how do I reset it?
Please contact CS@fitpev.com to set up your account, reset your password, or change employee permissions.
Need more help?
- Contact our customer support team
- Email us at: customerservice@fitpev.com