At Florida International Terminal, we understand the importance of providing our customers with easy access to the tools and resources they need to manage their shipping and logistics effectively. Our Customer Tools Center is designed to offer comprehensive support and vital information to help streamline your experience with us. Whether you need assistance, are planning ahead, or require specific services, you’re in the right place.

Customer Support

Need help or have questions? Our Customer Support section is here to assist you. Browse through our FAQs for quick answers to common questions, explore important links for more detailed information, and find all the support details you need to get in touch with our dedicated team.

Set an Appointment

To schedule an appointment, use our direct appointment setting tool. This external link will guide you through selecting a time and service to meet your needs.

Late Gate Requests

Our Late Gate Requests service provides a solution for when you need to move goods beyond standard gate closure times. We’re here to support your urgent needs, helping to keep your shipments on track.


Stay ahead with our Forecast tool. Essential for planning your shipping and logistics, this feature offers insights into expected shipping volumes, potential delays, and other crucial information to help you prepare for the future.


Florida International Terminal, LLC. (FIT) is excited to roll out and introduce the new “Safety Induction System” by Stowlog. This system will significantly improve the overall safety of the terminal by enabling items such as real time notifications of emergencies, accidents, conditions at the terminal to name a few. 

Vessel Schedule

Keep your shipments on time with our up-to-date Vessel Schedule. This tool provides a comprehensive view of vessel arrival and departure times, helping you to manage your shipping schedule efficiently.

OOG Requests

For cargo that doesn’t fit standard container sizes, our OOG Requests page offers a specialized service to accommodate oversized or irregularly shaped goods. Ensure your unique cargo is handled with care and expertise.

At Florida International Terminal, we’re dedicated to providing our customers with a seamless and efficient experience. Our Customer Tools Center is just one of the ways we’re working to make your logistics operations as smooth and stress-free as possible. Explore these resources today to find exactly what you need, when you need it.